Fixed-Line Broadband

User-friendly software automates installation & activation, guiding the customer to connect, configure, setup and secure their broadband internet, services and wireless network.

Emotum software enjoys a 97% success rate getting the customer online without requiring technical support.

Once online our self-help and assisted help customer care solutions provide a good experience for your customer, which is complimented by customer intelligence and marketing platforms.

Our unique methodology minimises error and reduces operational and support costs for both home and business customers.

Key Points for Service Providers

• Reduction in customer care costs
• Increase in customer satisfaction
• User friendly installation and self-help tools
• Completely localised, customised and branded
• Independence of hardware and network vendor
• Software, firmware & settings remote update management
• Data collection, interpretation and analysis for increased customer intelligence
• Dedicated and long term industry experience
• Compatible with industry best practices and strategies
• Fast to market

Contact Emotum to find out how our Fixed-Line Broadband software can help you.